Privacy Policy

Last updated September 9, 2026

Effective date: September 9, 2026

This policy explains how WorkZone Software, LLC (“WorkZone,” “we,” “us”) handles data collected through the WorkZone platform (the “Platform”) and this marketing website. It is written for prospective customers evaluating WorkZone before a purchase; the definitive terms for a paying customer are the data-processing terms in that customer’s signed agreement, which this policy is consistent with but does not replace.

Who this applies to

• Visitors to this website, including anyone who submits the book-a-demo form.
• Customers — construction companies and their authorized users who operate the Platform once under contract.

What we collect

From this website: the information you submit through the book-a-demo form — name, email address, phone number (optional), company name (optional), and any message you include. We do not use tracking cookies or third-party advertising pixels on this site.

From the Platform (customers only): jobsite recordings, reports, geolocation and timestamp metadata, and related compliance records that your organization’s users capture through the Field Capture App and Customer Operations Console. This category can include images of people and vehicles present on a jobsite.

Who owns customer data

The customer owns the operational data it generates on the Platform. Recordings, reports, and compliance records your organization creates belong to your organization, not to WorkZone.

WorkZone holds a limited, internal-use license. Under the customer agreement, WorkZone is licensed to use that data internally — to operate, support, and improve the Platform, and to train the computer-vision and safety models the Platform is being built to run.

Customer data is not sold. WorkZone does not sell customer data, and does not disclose it to third parties outside of: (a) subprocessors who help operate the Platform (e.g., cloud hosting) under confidentiality obligations, (b) a party your organization explicitly authorizes (for example, a read-only third-party viewer role you grant on a project), or (c) where required by law.

How we protect data

Recordings and reports are stored with per-customer access controls, so one customer’s data is never visible to another. WorkZone Software staff access to customer data is limited to what’s needed to operate and support the Platform, and administrative actions are logged.

Support access to your account

Some support and troubleshooting work requires a WorkZone employee to see the Platform the way one of your own users sees it. The Platform supports this directly. Because it is not the kind of capability a customer should discover by accident, it is described here in plain terms.

Authorized WorkZone personnel can enter a customer account as one of that customer’s users and act with that user’s own permissions. Internally this is called an impersonation session. It is limited to WorkZone internal-operations staff who have been granted that specific privilege, it requires a recent re-authentication by the operator starting it, and each session is opened against one named user in one organization with a support-ticket reference and a stated reason recorded. Sessions are time-limited and end automatically when that limit is reached.

The user whose account is accessed is not individually notified. WorkZone does not send that user a notice before, during, or after such a session.

WorkZone does not currently provide customers a self-service history of these sessions. Every session is written to WorkZone’s internal audit record — which operator opened it, which user and organization it concerned, when it started and ended, and the reason and ticket given — and when an action taken during a session is written to that record, it is attributed to the WorkZone operator rather than to your user. That record is internal to WorkZone; there is no view of it in the Customer Operations Console today.

Support access is governed by your organization’s signed agreement with WorkZone. This policy describes the capability; the agreement controls it.

Your choices

If you submitted the book-a-demo form and want your contact information removed before you become a customer, email us at hello@wz-software.com and we will delete it. Customers manage data retention and access for their own organization’s Platform data through their agreement and the Customer Operations Console.

Changes to this policy

We’ll update the effective date above when this policy changes, and post the updated version here.

Contact

Questions about this policy: hello@wz-software.com, or see our Contact page.

WorkZone Software, LLC